Visitor Guard has introduced a new WhatsApp support feature, offering real-time assistance to Indian travelers in the U.S. to address medical emergencies and insurance queries.
Visitor Guard, a prominent provider of travel insurance for international visitors to the United States, has rolled out a new feature aimed at enhancing support for Indian travelers. The company recognizes India as a major contributor to the annual influx of visitors to the U.S. and has introduced the WhatsApp support service to tackle a common issue faced by travelers: the lack of accessible assistance during medical emergencies in a foreign country.
The new service offers real-time aid directly via smartphones, allowing users to receive prompt insurance guidance, emergency directions, and help with claims processing. This development is particularly beneficial for Indian visitors due to the widespread use of WhatsApp in their daily lives.
“We know how critical it is for Indian visitors to get reliable help, especially when unexpected medical issues arise thousands of miles from home,” said Chiranth Nataraj, the founder of Visitor Guard. He noted that by providing real-time support on a familiar and trusted communication platform like WhatsApp, the company ensures travelers have a simple, secure way to reach out for help around the clock.
The WhatsApp service boasts 24/7 availability, with responses typically delivered in under 10 minutes during business hours. It supports communication in multiple Indian languages, including English, Hindi, Marathi, and Kannada. The service allows travelers to request essential documents such as ID cards, claim forms, and visa letters. Additionally, it assists users in finding in-network hospitals and understanding their policy benefits. Importantly, during emergencies, travelers can receive instant guidance on the necessary steps to take and where to seek medical care.
Visitor Guard offers a variety of renowned insurance plans, such as Venbrook Premier, Safe Travels USA Comprehensive, and Atlas America, which cover a range of needs like hospitalizations, accidental injuries, and even the acute onset of pre-existing conditions. With over 15 years of experience in the travel insurance industry, the launch of WhatsApp support aligns with the company’s mission to provide affordable, customer-focused care tailored to the specific needs of Indian travelers visiting the U.S.
According to New India Abroad, the introduction of this support feature is a testament to Visitor Guard’s commitment to improving the travel experience for its clients by leveraging popular and user-friendly technology.
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