Air India has marked significant achievements during its ongoing five-year transformation, highlighting advancements in passenger experience and service innovation.
One of the most notable updates is the introduction of onboard Wi-Fi services. This newly launched connectivity option allows passengers to browse the internet on domestic and international flights operated by Airbus A350, Boeing 787-9 Dreamliner, and select Airbus A321neo aircraft. The feature represents a step forward in enhancing inflight connectivity for travelers.
The airline has also upgraded its inflight entertainment (IFE) offerings through its Vista Stream system, which is available on a range of widebody and narrowbody aircraft. This system enables passengers to enjoy entertainment options on devices running iOS, Android, Windows, or macOS. However, the service is not yet available on the newly inducted Boeing 777 and Airbus A350 planes.
Premium Economy, another major feature of Air India’s service enhancements, is now available on more than 80 aircraft flying domestic and international routes. This upgraded cabin class includes extra legroom, refined meal options, and priority ground services, catering to passengers seeking a more comfortable travel experience. Additionally, refurbishment efforts have begun on 27 Airbus A320 aircraft, with completion expected by mid-2025.
To elevate the onboard experience further, the airline has introduced luxurious amenity kits tailored to different travel classes. First-class passengers will receive a Ferragamo skincare kit, which includes items like Eau de Parfum, body lotion, hand cream, and other comfort essentials. Business-class flyers will receive a similar set, minus the Eau de Parfum, while Premium Economy passengers are offered a selection featuring Swedish brand Verso lip balm, socks, and an eye mask.
Air India has also set a precedent as the first Indian airline to operate an Airbus A350. These aircraft currently serve routes connecting Delhi with destinations such as London Heathrow, New York’s JFK, and Newark (EWR).
Through these milestones, Air India continues to redefine its brand while offering passengers an upgraded travel experience across various facets of its service.