Indian IT giant Infosys has secured a £1.2 billion contract to modernize the UK’s NHS workforce management system, enhancing efficiency for nearly two million employees.
Infosys, the prominent Indian IT firm, has been awarded a substantial 15-year contract valued at approximately £1.2 billion (around ₹14,000 crore) by the UK’s NHS Business Services Authority (NHSBSA). This initiative aims to modernize the workforce management infrastructure within the National Health Service (NHS).
Under the terms of the agreement, Infosys will replace the existing Electronic Staff Record (ESR) system with a cutting-edge, data-driven solution that encompasses the entire employee lifecycle. This includes processes from hiring and onboarding to payroll management, performance evaluation, and retirement planning.
The new platform is set to manage payroll for about 1.9 million NHS employees across England and Wales, overseeing more than £55 billion in annual payments. By integrating artificial intelligence and advanced analytics, the system will enhance workforce planning, facilitate data-driven decision-making, and provide a more user-friendly, self-service experience for NHS staff.
The CEO of NHSBSA highlighted that this project transcends simple system replacement, aiming to establish a strategic foundation for a workforce that is prepared for future challenges. Infosys CEO Salil Parekh remarked that the company’s extensive experience in large-scale digital transformations, coupled with its AI capabilities through the Topaz offering, will empower the NHS to deliver more efficient services.
This contract arrives at a time when Indian IT companies face various challenges, including economic pressures, global trade tensions, and changes in immigration policies. Nevertheless, this deal stands out as one of the largest public-sector contracts in Europe for Infosys in recent years, underscoring the company’s ability to deliver critical systems on a national scale.
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