The 2025 World’s Best Awards survey crowned JSX as the most popular airline in the United States, highlighting its unique service model that blends comfort and convenience, far surpassing both legacy and low-cost rivals.
DALLAS — The Travel and Leisure 2025 World’s Best Awards reflected a strong preference among travelers for airlines that prioritize comfort, service, and efficiency over traditional hallmarks like network size or brand recognition. Among the competition, JSX emerged as the clear leader, outstripping both legacy and low-cost airlines to become the most favored by consumers across the United States.
Through nearly 180,000 reader responses, major airlines such as Delta Air Lines and JetBlue Airways were acknowledged for their robust performances; however, it was JSX’s simplified and luxurious offerings that ultimately gained the highest scores. The public charter airline distinguished itself by eliminating many of the hassles associated with traditional airport travel, offering business-class style service on even short-term routes.
According to the survey, JSX’s point-to-point operational model, which utilizes private terminals at smaller airports, offers distinct advantages. With practices that include a 20-minute check-in process and bypassing traditional TSA lines, JSX delivers a streamlined experience that appeals to time-conscious travelers.
Notably, JSX’s services do not rely on centralized hubs. Instead, its network features prominent routes from airports like Dallas Love Field, Hollywood Burbank, and Las Vegas, with additional services from Austin and Phoenix. Coupled with its spacious seating, free Starlink Wi-Fi, and personalized attention, JSX consistently earned top scores in comfort, customer satisfaction, and overall value.
Other airlines also made notable appearances in the top rankings. Hawaiian Airlines claimed second place, recognized for its authentic in-flight experience and strong customer satisfaction across routes from the mainland to Hawaii, thanks to its warm hospitality and seamless connections. Breeze Airways followed in third, rapidly gaining favor in underserved markets with its clean cabins, modern aircraft, and simplified booking processes.
Alaska Airlines secured the fourth position with praise for its punctual service and customer-friendly policies, especially along the West Coast. Delta Air Lines, though leading among the “big four” U.S. carriers, ranked fifth, earning commendation for its reliability and digital tools from its robust hub network. Meanwhile, JetBlue Airways placed sixth, appreciated for the comfort of its flights at competitive prices, enhanced by its premium Mint service.
Despite performing well, legacy carriers like United Airlines and American Airlines found themselves lower in the rankings, hindered by inconsistent service and cabin quality, though both continue efforts to improve their offerings. Southwest Airlines, in seventh, maintained its reputation for flexibility and value with its no-change-fee policy and free checked bags.
Sun Country Airlines, though ranked tenth, still received recognition for providing affordable fares and straightforward service from Minneapolis, catering to leisure travelers and budget-conscious flyers despite its limited amenities.
The Travel and Leisure survey invited readers to evaluate airlines based on cabin comfort, in-flight service, customer service, and overall value, ranking each aspect on a five-point scale to determine final scores. The findings underscore a shift in traveler priorities toward convenience and quality of service, suggesting a changing landscape in what passengers seek from their flying experience.
As the industry continues to adapt, JSX’s model of delivering an elevated travel experience without the conventional frustrations of airport transit stands out, providing insights into the direction of customer-focused airline service.
Source: Original article
“`