Air India has rolled out a new feature that allows passengers to track their baggage in real-time via its website and mobile application. This initiative comes in response to numerous complaints about lost and delayed baggage in recent times. As part of the Tata Group, the airline now stands among a select few globally that offer this level of convenience directly to passengers without requiring any intervention from airline staff.
The new tracking system provides passengers with current location updates and arrival details about their baggage.
According to the airline’s release, “The status coverage includes all important baggage touch points where baggage tracking technology is available such as check-in, security clearance, aircraft loading, transfers, and arrival in the baggage claim area.” This comprehensive tracking aims to enhance the overall travel experience by keeping passengers informed about their baggage throughout their journey.
