In a significant move to improve consular services, the Indian Embassy has announced the launch of 14 new service centers under the Indian Consular Application Centre (ICAC) in the UAE.
These centers, set to open in the second quarter of this year, will be spread across the UAE, making consular services more accessible to Indian expatriates. As per the Request for Proposal (RFP) for the Outsourcing of CPV Services at the Embassy of India in Abu Dhabi and the Consulate General of India in Dubai, released on January 31, these centers will be strategically located to enhance accessibility. The proposed ICAC branches will be established in the following areas: Abu Dhabi (Al Khalidiya, Al Reem, Musaffah, Al Ain, Ghayathi), Dubai (Bur Dubai, JLT/Marina), Sharjah (Al Majaz), Ajman (Al Jurf), Fujairah, Umm Al Quwain, Khor Fakkan (Corniche, Subaru), Kalba, and Ras Al Khaimah (Nakheel, Khuzam, Mareed).
The proposal outlines, “14 Indian Consular Application Centres (ICACs) for CPV Services as specified in Section 1(A) (xi) of Chapter VII under the jurisdiction of Mission/Post in Abu Dhabi, Dubai, Sharjah, Ajman, Fujairah, Umm Al Quwain, Khor Fakkan, Kalba and Ras Al Khaimah in well-connected commercial complexes with ample parking facilities for applicants, in prime locations.”
To operate these centers, the embassy has issued a tender to identify service providers for the ICAC. This initiative is designed to integrate all consular services into a single system, benefiting approximately four million Indian nationals residing in the UAE, in addition to foreign nationals applying for Indian visas.
At present, the Indian Embassy relies on BLS International for passport and visa applications, while IVS Global handles document attestation. Some services are directly overseen by the Indian Embassy and the Consulate General in Dubai. The introduction of ICAC aims to streamline these services, bringing them under one unified, efficient system.
The primary goal of the ICAC initiative is to enhance service quality by improving operational efficiency and ensuring greater transparency. Some of the key features of this proposed system include:
- A new online portal for scheduling appointments
- Faster appointment slots available within five days
- Reduced processing time of 30 minutes per application
As stated in the Request for Proposal (RFP), service providers that fail to meet the required efficiency standards may face financial penalties. Between January 2022 and December 2024, Indian embassies processed over 1.58 million transactions, handling an average of 1,760 applications daily.
The ICAC project was initially planned for launch in January 2024 following a tender issued in 2023. However, due to technical difficulties, the rollout was delayed.
With this latest announcement, Indian nationals in the UAE can look forward to improved access to consular services through this new, centralized system.