VFS Global to Replace Cox & Kings as Outsourcing Provider for Visas, Passport Services for Indian American Community

The Indian Embassy in Washington, D.C, issued a public notice regarding a change in its outsourcing service provider. The notice is as follows: The existing service center of Cox & Kings Global Services (CKGS) located at 1250, 23rd Street, NW, Washington DC 20037, for providing outsourcing services for Visa, OCI, Renunciation, Passport and Global Entry Program (GEP) (Website: in.ckgs.us) will shut down its operations at close of business (5 p.m. EST) on Wednesday, Oct. 14, 2020.

The Consulate General of India in New York has changed its service provider for visas and other services from Cox & Kings Global Services (CKGS) to VFS Global. According to a press release, the existing service center of Cox & Kings Global Services (CKGS) located at 235 West, 23rd Street, New York 10011 will no longer be providing outsourcing services for Visa, OCI, Renunciation, Passport and Global Entry Programme (GEP) (Website: www.in.ckgs.us)and will shut down its operations at close of business on October 14, 2020.

The new service provider, VFS Global will commence its operations from November 02, 2020. The press release detailed the options available to applicants during this transition as follows:

  1. In this context, applicants can only submit applications on the CKGS website before the above deadline. Applicants must ensure that the documents are shipped to CKGS with suitable pre-paid return envelope in a manner to ensure it reaches CKGS by October16, 2020. Any applications received after October 16, 2020 at CKGS will be returned to the applicants without processing.
  1. With effect from October 14, 2020 and till VFS Global commences its operations on November 02, 2020, the Consulate General of India, New York will provide services in emergency cases directly. Applicants falling under CGI, New York jurisdiction are advised to follow the instructions given below to avail emergency service

(i)          Visa: Emergency visa will be issued to the eligible categories allowed to travel to India as per the advisories issued by the Government of India. Applicants for emergency visa may write an email to visa.newyork@mea.gov.in or through PRAMIT dashboard available on our website www.indiainnewyork.gov.in explaining the exigency, The Consulate thereafter will inform you of the next steps.

(ii)    Passport: For emergency passport services, applicants are requested to send an email to passport.newyork@mea.gov.in or through PRAMIT dashboard available on our website www.indiainnewyork.gov.in. Once the request has been approved by the Consulate, the applicant will be informed of the procedure for initiating application process. The approved applicants may send the completed form by postal mail to Consulate along with return pre-paid envelope for further processing.

(iii)       OCI: All OCI services will remain suspended till the new service provider takes over on November 02, 2020.

(iv)     Attestation Services: Miscellaneous Consular services such as Power of Attorney, Birth Certificate, PCC etc. shall be continue to be accepted by postal mail. These can be applied through the following link — https://www.indiainnewyork.gov.in/Miscellaneous_general_info_new

  1. The contact details of VFS Global, service fee details, operational hours, website e will be published on Consulate’s website shortly.
  2. Any further query should be addressed through PRAMIT dashboard available onwww.indiainnewyorgov.in

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