TK Mathew, a 20-year veteran businessman who’s lived in Hillsborough County since 1991, has announced his candidacy for Hillsborough County Tax Collector. Mr. Mathew believes that those who live in Hillsborough County pay for top-quality service and they deserve to get it. His years in the private sector have prepared him to take the Hillsborough county tax collector’s services to the next phase, with high efficiency and high quality in every aspect of the office’s operations around the county, making the Hillsborough County Tax Collector’s office, “the most modern, fast and efficient agency in the United States.”
In addition to his experience in the private sector, Mr. Mathew spent four years working for Mr. Belden in the Hillsborough county tax collector’s office. Because of this, he understands the challenges confronting both sides of the tax collection process. This crucial experience has given him a unique perspective and motivated him to enter the tax collector’s race with the hope of streamlining services and processes so that individuals, business owners, and the county are all better off.
Hillsborough County is growing rapidly, and we need to address new challenges and expand our service accordingly. Mr. Mathew would like to bring the latest technology available to our office so we can serve our citizens better and faster. He hopes to work with other agencies within the Hillsborough county government, to include if possible, opening satellite offices in underserved areas in Hillsborough County. He also intends to provide Hillsborough county’s almost 100,000 veterans, first responders, and law enforcement officers with expedited service as a thank you for their service to our nation and citizens.
In pursuit of this goal, Mr. Mathew has set forth a plan that includes opening more neighborhood locations to serve Hillsborough County taxpayers. In addition, he plans on hiring enough well qualified and trained representatives so that wait times are minimized and quality customer service becomes a greater priority.
Along with increasing the number of service locations and well qualified personnel, Mr. Mathew has made known his intention of restructuring the salary of all Tax Collector Office employees in order to increase employee retention and workplace quality. This will lead to greater customer service and customer satisfaction. “The Tax Collector’s office is spending millions in training new employees – and they’re leaving within short periods of time because of better paying jobs and other benefits offered by private sector employers. We need to pay them a fair wage for the work they’re doing because it’s important work. I would like to offer a better salary & benefits package which is equal to or better than the private sector employers for similar work because our employees deserve it and our citizens deserves quality customer service too,” he says.
Mr. Belden has said, “If it’s not broken, improve upon it.” This is TK Mathew’s motto as he enters the race for Hillsborough County Tax Collector. He believes that we have a good system in place that can be improved by increasing efficiency with newer technology and taking advantage of the existing resources with better management and training. He fully plans on taking the foundation we built up and improving upon it in every way possible to save money and save time for every single taxpayer in Hillsborough County.